Refund Policy

Last Updated on 12/17/2022

99% of problems can be solved with a simple email or live chat support. We request that you reach out to us using our “Contact Us” or “Live Chat Support“. Our Customer Service Department will get back to you within 24-48 (usually less than 24 hours) with a review of your concern, and a solution.

ViralPhantom backs every purchase with an industry-leading 30-day money-back guarantee to ensure your satisfaction.

The following refund policy explicitly outlines the terms and conditions under which a customer may request our refund guarantee. If ViralPhantom fails to deliver the requested services within the designated time, the customer could be eligible for a complete or partial refund.

Before placing an order with ViralPhantom, please review this refund policy carefully and ensure you agree with all its terms and conditions. By purchasing any of our products or services, you explicitly agree to adhere to all conditions mentioned in this document.

ViralPhantom reserves the right to modify, add to, or retract this refund policy at any time. All refunds are given at ViralPhantom’s sole discretion. Should you need any clarification of these terms and conditions, please reach out to our customer support team.

Refund Eligibility

Customers should understand that complete and partial refunds will only be given if the products and services bought from ViralPhantom aren’t fully delivered within the specified time, due to the company’s own actions or lack thereof. Depending on the situation, ViralPhantom may provide a complete or partial refund in case of delivery delays or failure to fulfill the order promptly.

If you think you qualify for a refund, please contact ViralPhantom’s team as soon as possible. We will strive to settle the issue in a mutually agreeable way, including issuing a complete or partial refund in the event of non-delivery. All refund requests should be made in writing, addressed to our customer support team via email.

Exemptions and Exclusions

Please be aware that our refund policy is not applicable if the customer has breached ViralPhantom’s terms of use. This includes running extra promotional campaigns during our service delivery, altering social media accounts, or attempting to use our products and services for unethical purposes. In such cases, any pending funds may be retained, and no refund will be issued.

ViralPhantom is not obligated to provide a full or partial refund for disruptions or delays beyond our control. For instance, if a significant social media outage or an external network issue occurs, we retain the right to deny refund requests.

All refunds are solely at the discretion of ViralPhantom, and all cases will be considered fairly. If you believe you’re eligible for a refund for any reason, please reach out to our customer service team to discuss the issue thoroughly.

Order Cancellation

Customers have the right to cancel their orders and request a full refund, provided that the order hasn’t yet been processed by us. Once the order has been verified and delivery has begun, the order cannot be canceled.

Therefore, we recommend reaching out to the ViralPhantom team urgently if you believe there’s been an error during the ordering process. We’ll fairly consider all order cancellation requests, but we retain the right to deny full or partial refunds once the order has been processed.

Contact Us

If you have any questions or concerns about our refund policy, we’d be happy to provide further clarification.

For more information on any of the above or to discuss your refund eligibility, contact our customer support team anytime.